What Is Carrier Hub App? Do you need it or uninstall it in 2024

When we buy a new smartphone we came across some pre-installed apps like google or utility apps like calculator or clock, one such app is carrier hub app which also come preinstalled. Lots of doubts come in our mind why this app is installed, do we need this app, will this app spy on our device data or how to uninstall this carrier hub app, read all:

What Is Carrier Hub App

What is Carrier Hub App ?

The Carrier Hub app is a pre-installed system app on some Android phones, typically those running on the T-Mobile network (including former Sprint users). . This app enables specific carrier-related functions like VoIP calling, enhanced network connectivity, and access to carrier services directly on users’ phones and :

  • Voice over Wi-Fi (VoWi-Fi): Makes calls over Wi-Fi when cellular coverage is weak or unavailable.
  • Enhanced Messaging: Provides advanced messaging features like group chat and read receipts.
  • Visual Voicemail: Transcribes voicemail messages into text for easier reading.
  • Mobile Hotspot Management: Allows you to easily set up and manage your phone’s hotspot.
  • Advanced Call Settings: Offers additional settings for call forwarding, voicemail, and other call-related features.

The Carrier Hub app itself doesn’t have a user interface. It works silently in the background, ensuring your carrier services function smoothly. While it cannot be uninstalled on most devices, it rarely consumes resources and should not impact your phone’s performance.

What is Voice Over Wi-Fi (VoWiFi)?

Voice over Wi-Fi, or VoWiFi, is a technology that routes phone calls over a Wi-Fi network instead of the cellular network. VoWiFi enables users to make and receive HD-quality calls, even if cellular reception is limited, by seamlessly switching calls between Wi-Fi and cellular.

Issues You may face with Carrier Hub App

Generally you will find this app useful but sometimes it cause problems. Here are some reported issues you may face:

  1. Increased Battery Drain: Some users noticed a significant decrease in battery life, it may be due to the Carrier Hub app running in the background.
  2. Slow Speed: The app can cause the phone to run slower, affecting overall device performance and responsiveness.
  3. App Crashes:Sometmes Carrier Hub app crashing unexpectedly, causing disrupton in services like VoLTE and Wi-Fi calling to the users.
  4. Connectivity Issues: Ready to face problems with Wi-Fi and mobile data connectivity.
  5. Software Conflicts: Conflicts with other apps or the phone’s operating system can lead to glitches and malfunctions in the Carrier Hub app.


Update the app to the latest version, disable the app’s background data usage or try disabling VoLTE and Wi-Fi calling, review the app’s permissions and disable any you feel are unnecessary and also clear the app’s cache. Do any of the previous mentioned tip according to the situation.

Is the Carrier Hub App a Virus, Malware or a Spy App?

It is a legitimate system app developed by T-Mobile (and previously Sprint) for their Android network. Its primary purpose is to enable and manage various carrier services on your phone, such as VoLTE, Wi-Fi calling, and enhanced messaging.

Here’s why it’s not malicious:

  • Pre-installed: It comes pre-installed on T-Mobile and Sprint devices, indicating its official nature.
  • Available on Google Play: You can also download it from Google Play Store, further verifying its legitimacy.
  • Developed by T-Mobile: T-Mobile, a reputable company, actively develops and maintains the app.
  • No malicious activity: It doesn’t exhibit any typical malicious behavior like stealing data, draining battery, or displaying intrusive ads.

Do You Need the Carrier Hub App?

Is the Carrier Hub App Necessary? The Carrier Hub app is designed for specific network providers and plays a crucial role in optimizing network services like Voice over Wi-Fi (VoWiFi). Its necessity depends on your carrier and phone. If your carrier requires it for VoWiFi or other network-specific features, then it’s essential. However, if you don’t use these services or face issues like battery drain or performance lags due to the app, you might consider its removal. It’s advisable to check with your carrier before uninstalling to ensure it won’t affect your service quality, especially if you rely on network-specific features provided by the app.

How to Uninstall the Carrier Hub App?

Uninstalling the Carrier Hub app from your Android device can be done through a few different methods, depending on whether the app is a system app or a user-installed app. Here are the methods:

1. Standard Uninstallation (For User-Installed Apps)

  1. Go to Settings: Open your device’s settings.
  2. Apps/Application Manager: Navigate to the ‘Apps’ or ‘Application Manager’ section.
  3. Find Carrier Hub: Scroll through the list of apps and locate ‘Carrier Hub’.
  4. Uninstall: Tap on it and select ‘Uninstall’.

2. Disabling the App (For System Apps)

If the app is a system app, you might not be able to uninstall it, but you can disable it.

  1. Access Apps in Settings: Like before, go to ‘Apps’ or ‘Application Manager’.
  2. Select Carrier Hub: Find and tap on the Carrier Hub app.
  3. Disable: Instead of ‘Uninstall’, choose ‘Disable’. This will stop the app from running and remove it from your app drawer.

3. Using ADB Commands (Advanced, Requires Computer)

ADB (Android Debug Bridge) is a command-line tool that allows you to communicate with and control your Android device from your computer.

  1. Enable USB Debugging: On your device, go to ‘Settings’ > ‘About phone’ > Tap ‘Build number’ seven times to enable Developer options. Then, go to ‘Developer options’ and enable ‘USB debugging’.
  2. Install ADB on Computer: Download and install ADB on your computer.
  3. Connect Device to Computer: Use a USB cable to connect your Android device to your computer.
  4. Open Command Prompt/Terminal: Navigate to the ADB directory.
  5. Run ADB Devices Command: Type adb devices to ensure your device is connected.
  6. Uninstall Command: Type adb shell pm uninstall -k --user 0 com.sprint.carrierhub (replace with the actual package name if different).

4. Rooting the Device (Not Recommended)

Rooting your device gives you full administrative access, allowing you to uninstall system apps.

  1. Root Your Device: Use a rooting method compatible with your device model (research thoroughly as this can void warranty and potentially brick your device).
  2. Use a Root File Manager: Once rooted, use an app like ‘Titanium Backup’ or a root file manager to uninstall the Carrier Hub app.

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What is the Carrier Hub app?

The Carrier Hub app is a pre-installed system app on some Android phones that enables carrier-specific functions like Wi-Fi calling, enhanced messaging, visual voicemail, and mobile hotspot management.

Is the Carrier Hub app malicious?

No, the Carrier Hub app is a legitimate system app developed by T-Mobile and Sprint to optimize carrier services on devices. It does not exhibit malicious behavior.

Do I need the Carrier Hub app?

It depends. If your carrier requires it for features like Wi-Fi calling, it is essential. But if you face issues due to it, you may consider removal after checking with your carrier.

How can I uninstall the Carrier Hub app?

You can uninstall it if user-installed, disable it if a system app, use ADB commands, or root your device – though rooting is not recommended and can void warranties.

About Author
Arun is a tech enthusiast who loves to navigating the latest gadgets. He likes to write comprehensive buying guides and finding tech solutions. His passion for tech, you can see on craze for gadgets via reviews, where he helps others make informed decisions in the ever-evolving digital landscape.

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